At Your Service Agent – Oakland Marriott City Center (17002EPU) 23 views

Here’s To Your Journey with Marriott Hotels Resorts Suites

Marriott Hotels Resorts Suites is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

The Oakland Marriott City Center located at 1001 Broadway, Oakland, CA 94607 is currently hiring a At Your Service Agent.

Responsibilities include:

 

Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

Additional Locations: Richmond, CA, Berkeley, CA

To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17002EPU

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.

Chat, engage and follow us on social media.
https://www.facebook.com/marriottjobsandcareers

http://www.linkedin.com/company/marriott-international
http://www.instagram.com/marriottcareers
@lifeatmarriott on Snapchat

So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, CA or local laws.

 

More Information

  • Salary Range DOE
Share this job
As the world’s largest hotel company, Marriott International has 30 renowned hotel
brands in 122 countries around the world. We offer unmatched career opportunities
and a culture that empowers you to live your best life. The next step in your career
could lead to your greatest adventure.
Connect with us

Contact Us!

Main Office
6300 Village Pkwy Suite 100
Dublin, CA 94568
Phone: (925) 560 - 9431
Get Directions

Hours of Operation:
Mon, Tues, Thurs: 9am – 5pm
Wed: 9am - 7pm